We offer you various help desk models, software and hardware maintenance (appliances), remote services and onsite services.
Maintenance and Support
Nothing is perfect! And technology certainly isn't. With our comprehensive service and support, you have the right partner at your side in problem situations.
Our helpdesk ensures that you have a contact person who can help you.
Contact
– Phone: +41 31 560 35 40
– E-mail: support@genesis.swiss
On-call service
– Mon-Fri 08:00-12:00
– Mon-Fri 13:30-17:00
Further
No on-call service on federal holidays (except for extended helpdesk).
We ensure that your products are always up to date. We take care of errors, involving the manufacturer where necessary, provide you with patches and bug fixes and make new versions available to you once they have been released by the manufacturer.
Remote access to the system under maintenance takes place with appropriate security requirements. This allows us to carry out troubleshooting and problem solving quickly and directly. Chargeable on-site interactions can be largely excluded. The costs for setting up and carrying out this service are charged according to the current tariff. A valid software maintenance contract and help desk are required for this service.
Would you like on-site support from specialists? We offer an on-site service that provides quick and uncomplicated assistance with various problems, such as error analysis, troubleshooting and configuration support. All onsite interactions, including those related to software maintenance and help desk, are charged according to the current service tariff. Onsite interactions are only carried out on request and by prior arrangement with you.